Terms of service
Overview
Welcome to Somerset Willow Growers. The terms “we”, “us” and “our” refer to Somerset Willow Growers.
We operate this website and online store, including all related information, content, products, tools and services (the “Services”), to provide you with a secure and straightforward shopping experience. Our store is powered by Shopify, which enables us to provide these Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, set out your rights and responsibilities when using our Services.
By accessing or using our website or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.
1. Access and Account
By using our Services, you confirm that you are at least 18 years old or have permission from a parent or guardian.
To place an order, you may be required to provide personal information such as your email address, billing details, and delivery address. You confirm that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. You may not transfer or share your account with others.
2. Our Products
We make every effort to display and describe our products accurately. However, as natural materials, willow and related products may vary in colour, thickness, and appearance.
Images are for guidance only. We do not guarantee that product colours or textures will appear exactly as shown on your screen.
All product descriptions and availability are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.
3. Orders
Placing an order constitutes an offer to purchase. Orders are only accepted once payment has been received and we have confirmed acceptance.
We reserve the right to refuse or cancel any order at our discretion. If an order is cancelled, we will notify you using the contact details provided.
Orders are subject to our Returns & Refunds Policy
Products are supplied for personal, educational, or craft use and not for resale unless agreed in advance.
4. Prices and Payment
All prices are shown in GBP (£) unless otherwise stated.
Prices exclude delivery charges unless specified. We reserve the right to change prices at any time without notice.
You agree to provide accurate and complete payment information and authorise us to charge the total amount due, including delivery and applicable taxes.
5. Shipping and Delivery
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, weather, or circumstances outside our control.
Risk passes to you once the order has been dispatched.
6. Intellectual Property
All content on this website, including text, images, graphics, logos, and designs, is the property of Somerset Willow Growers or its licensors.
You may use the website for personal, non-commercial purposes only. No content may be copied, reproduced, or distributed without prior written permission.
7. Optional Tools and Third-Party Links
We may provide access to third-party tools or links. These are provided “as is” and we are not responsible for their content, availability, or performance.
Use of third-party services is at your own risk and subject to their terms.
8. Relationship with Shopify
Our store is hosted by Shopify. While Shopify provides the platform, all sales are made directly between you and Somerset Willow Growers.
Shopify is not responsible for any products purchased from us.
9. Feedback
If you submit reviews, feedback, or suggestions, you grant us permission to use this content for marketing and operational purposes without compensation.
You confirm that any feedback submitted is accurate and does not infringe third-party rights.
10. Errors and Omissions
Occasionally, information on the website may contain errors or omissions. We reserve the right to correct these at any time and to cancel orders affected by incorrect information.
11. Prohibited Use
You must not use the website for unlawful purposes, to infringe rights, to transmit harmful code, or to interfere with site security or operation.
We reserve the right to suspend or terminate access if these Terms are breached.
12. Termination
We may terminate or suspend access to our Services at any time without notice if these Terms are violated.
13. Disclaimer and Limitation of Liability
Products and Services are provided “as is” and “as available”. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss.
Nothing in these Terms limits your statutory rights under UK consumer law.
14. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
15. Changes to These Terms
We may update these Terms from time to time. The most current version will always be available on this page.
16. Contact Information
If you have any questions about these Terms, please contact us:
Somerset Willow Growers
📍 Bussex Farm, Bon Accord, Westonzoyland, Bridgwater, Somerset, TA7 0EU
📞 01278 691540
📧 dispatch@willowgrowers.co.uk